Your Questions Answered
Frequently Asked Questions
We’ve built REACHUM to be simple, agile, and strategic. These FAQs explain how it works, so you can move from curiosity to confident action.
Your Questions Answered
Frequently Asked Questions
We’ve built REACHUM to be simple, agile, and strategic. These FAQs explain how it works, so you can move from curiosity to confident action.
AI Content Creation
Data Privacy and Security
AI Content Creation
What kinds of interactions can I build?
You can create quizzes, memory games, scenario role-plays, compliance challenges, and more. Each is designed to shift learners from passive consumption to active engagement.
What kinds of interactions can I build?
You can create quizzes, memory games, scenario role-plays, compliance challenges, and more. Each is designed to shift learners from passive consumption to active engagement.
How does the AI work?
You can either upload a document (like a PDF, SOP, or manual) to instantly transform it into interactive training, or use a step-by-step guided process to describe and shape your lesson. Both methods let you refine and customize before publishing.
How does the AI work?
You can either upload a document (like a PDF, SOP, or manual) to instantly transform it into interactive training, or use a step-by-step guided process to describe and shape your lesson. Both methods let you refine and customize before publishing.
Can I edit the lessons after generation?
Absolutely. REACHUM•AI accelerates content creation, but you remain in control. You can refine text, adjust visuals, and customize interactions to match your organization’s tone and standards.
Can I edit the lessons after generation?
Absolutely. REACHUM•AI accelerates content creation, but you remain in control. You can refine text, adjust visuals, and customize interactions to match your organization’s tone and standards.
Pricing and Credits
Data Privacy and Security
Is my content secure?
Your organization’s documents, data, and content are never exposed outside your account or used to train public large language models. Proprietary data uploaded into your knowledge base is processed securely and remains private, except when you intentionally share it with your own learners, customers, or partners.
Is my content secure?
Your organization’s documents, data, and content are never exposed outside your account or used to train public large language models. Proprietary data uploaded into your knowledge base is processed securely and remains private, except when you intentionally share it with your own learners, customers, or partners.
Where is my data stored?
Data is hosted on secure, compliant cloud infrastructure. For industries with strict regulations, we support options that align with GDPR, HIPAA, and SOC 2 standards.
Where is my data stored?
Data is hosted on secure, compliant cloud infrastructure. For industries with strict regulations, we support options that align with GDPR, HIPAA, and SOC 2 standards.
Does REACHUM support SSO or enterprise logins?
Yes. We integrate with SSO providers and enterprise authentication systems for secure access management and exchange of rich data.
Does REACHUM support SSO or enterprise logins?
Yes. We integrate with SSO providers and enterprise authentication systems for secure access management and exchange of rich data.
Does REACHUM share my data with external AI models?
No. Your data remains private to your account and is only used to generate your own learning content.
Does REACHUM share my data with external AI models?
No. Your data remains private to your account and is only used to generate your own learning content.
Deployment and Integration
Pricing and Credits
How does the credit system work?
REACHUM•AI’s credit system is built for flexibility. You only use credits when you create or deliver training—nothing goes to waste. Unlike other platforms that charge per monthly active learner, REACHUM never deducts credits for people who aren’t using the system. If a learner doesn’t log in within 30 days, no credits are consumed. This is especially valuable for companies with onboarding cycles or seasonal training, where learners may go months between sessions. Subscriptions are billed month-to-month with no long-term commitments, giving you maximum control over costs and usage.
How does the credit system work?
REACHUM•AI’s credit system is built for flexibility. You only use credits when you create or deliver training—nothing goes to waste. Unlike other platforms that charge per monthly active learner, REACHUM never deducts credits for people who aren’t using the system. If a learner doesn’t log in within 30 days, no credits are consumed. This is especially valuable for companies with onboarding cycles or seasonal training, where learners may go months between sessions. Subscriptions are billed month-to-month with no long-term commitments, giving you maximum control over costs and usage.
What happens if I run out of credits?
The amount of available credits is always visible in the dashboard. You can purchase additional credit packs at any time. We plan to provide a low-credit warning notification soon.
What happens if I run out of credits?
The amount of available credits is always visible in the dashboard. You can purchase additional credit packs at any time. We plan to provide a low-credit warning notification soon.
What are the available plans?
We offer Free Trial, Core, Growth, and Enterprise tiers. Plans scale from small teams exploring AI-assisted creation to global organizations deploying hundreds of lessons and creating new content continuously.
What are the available plans?
We offer Free Trial, Core, Growth, and Enterprise tiers. Plans scale from small teams exploring AI-assisted creation to global organizations deploying hundreds of lessons and creating new content continuously.
Do you offer discounts for education or nonprofits?
Yes. Special pricing is available for schools, universities, and nonprofit organizations. Contact our team for details at info@reachum.com
Do you offer discounts for education or nonprofits?
Yes. Special pricing is available for schools, universities, and nonprofit organizations. Contact our team for details at info@reachum.com
Analytics and Measurement
Deployment and Integration
Can I export content to my LMS?
REACHUM includes its own next-generation LMS, fully integrated with the platform for seamless deployment, tracking, and analytics. This gives you an all-in-one solution without the limitations of traditional systems. For organizations that rely on legacy platforms, REACHUM also supports SCORM output to ensure compatibility with your existing LMS.
Can I export content to my LMS?
REACHUM includes its own next-generation LMS, fully integrated with the platform for seamless deployment, tracking, and analytics. This gives you an all-in-one solution without the limitations of traditional systems. For organizations that rely on legacy platforms, REACHUM also supports SCORM output to ensure compatibility with your existing LMS.
Do I need an LMS to use REACHUM?
No. REACHUM includes a fully integrated, next-generation LMS, so you can create, deliver, and measure learning in one platform. There’s no need to license or maintain a separate LMS. For organizations with existing systems, REACHUM also provides SCORM output for compatibility with legacy LMS platforms.
Do I need an LMS to use REACHUM?
No. REACHUM includes a fully integrated, next-generation LMS, so you can create, deliver, and measure learning in one platform. There’s no need to license or maintain a separate LMS. For organizations with existing systems, REACHUM also provides SCORM output for compatibility with legacy LMS platforms.
Does REACHUM integrate with enterprise systems?
Yes. We provide custom integrations with Salesforce, Workday, and other enterprise applications to streamline user access and data exchange.
Does REACHUM integrate with enterprise systems?
Yes. We provide custom integrations with Salesforce, Workday, and other enterprise applications to streamline user access and data exchange.
Can learners access content on mobile devices?
Yes. REACHUM content is responsive and optimized for both desktop and mobile delivery.
Can learners access content on mobile devices?
Yes. REACHUM content is responsive and optimized for both desktop and mobile delivery.
Can we brand REACHUM with our organization's look and feel?
Yes. Every administrator can customize REACHUM to reflect their brand identity. You can set primary and secondary colors, upload your logo, add a branded support email address, and even provide a custom URL for your learners. This ensures your training environment looks and feels like an extension of your organization.
Can we use our branding?
Yes. Every administrator can customize REACHUM to reflect their brand identity. You can set primary and secondary colors, upload your logo, add a branded support email address, and even provide a custom URL for your learners. This ensures your training environment looks and feels like an extension of your organization.
Support and Onboarding
Analytics and Measurement
Do managers get reports?
Yes. REACHUM dashboards allow managers to track performance across teams, with both individual and group reporting in real time.
Do managers get reports?
Yes. REACHUM dashboards allow managers to track performance across teams, with both individual and group reporting in real time.
Can I prove compliance completions for audits?
Yes. REACHUM provides irrefutable proof of completions, scores, and certifications—ideal for regulatory audits.
Can I prove compliance completions for audits?
Yes. REACHUM provides irrefutable proof of completions, scores, and certifications—ideal for regulatory audits.
What kind of reports are included?
Real time reports provide progress tracking, completion rates, performance trends, and drill-down analytics. They are designed for both learning leaders and business executives.
What kind of reports are included?
Real time reports provide progress tracking, completion rates, performance trends, and drill-down analytics. They are designed for both learning leaders and business executives.
What data is available to administrators?
Abundant data is available for every learner and group, including progress tracking, completion rates, login times, engagement time, and drill-down analytics for every page and interaction. Managers can quickly identify where individuals and groups struggle and need clarification.
What data is available to administrators?
Abundant data is available for every learner and group, including progress tracking, completion rates, login times, engagement time, and drill-down analytics for every page and interaction. Managers can quickly identify where individuals and groups struggle and need clarification.
Can analytics be exported?
Yes. Reports can be exported for integration into compliance or business intelligence systems.
Can analytics be exported?
Yes. Reports can be exported for integration into compliance or business intelligence systems.
Vision and Differentiation
Support and Onboarding
Do you provide onboarding help?
Yes. We offer quick-start guides and optional onboarding sessions to accelerate your team’s adoption. When you sign up for a trial you will immediately get a step-by-step guide and links to REACHUM instructional videos.
Do you provide onboarding help?
Yes. We offer quick-start guides and optional onboarding sessions to accelerate your team’s adoption. When you sign up for a trial you will immediately get a step-by-step guide and links to REACHUM instructional videos.
How do I contact support?
Support is available via email and the REACHUM dashboard. Enterprise plans include dedicated account management and 2-hour phone responses.
How do I contact support?
Support is available via email and the REACHUM dashboard. Enterprise plans include dedicated account management and 2-hour phone responses.
Are professional services available for large rollouts?
Yes. We provide consulting, custom onboarding, and integration support for organizations deploying at scale.
Are professional services available for large rollouts?
Yes. We provide consulting, custom onboarding, and integration support for organizations deploying at scale.
Do you offer training for administrators?
Yes. We provide administrator training so your team can maximize the value of REACHUM.
Do you offer training for administrators?
Yes. We provide administrator training so your team can maximize the value of REACHUM.
Vision and Differentiation
What is HyperLearning?
HyperLearning is REACHUM’s framework for high-frequency, interactive learning loops. It turns knowledge into action through constant engagement, curiosity, and feedback.
What is HyperLearning?
HyperLearning is REACHUM’s framework for high-frequency, interactive learning loops. It turns knowledge into action through constant engagement, curiosity, and feedback.
How does REACHUM compare to traditional LMS systems?
A traditional LMS stores and assigns content. REACHUM creates, adapts, and measures learning at speed. It’s designed to help organizations stay agile and competitive.
How does REACHUM compare to traditional LMS?
A traditional LMS stores and assigns content. REACHUM creates, adapts, and measures learning at speed. It’s designed to help organizations stay agile and competitive.
Why call REACHUM a “rapid-response” platform?
Because it’s built for agility. Whether rolling out a compliance update overnight, a product update in 2 days, or onboarding hundreds of new employees over the next month, REACHUM delivers.
Why call REACHUM a “rapid-response” platform?
Because it’s built for agility. Whether rolling out a compliance update overnight, a product update in 2 days, or onboarding hundreds of new employees over the next month, REACHUM delivers.
What comes next?
We are heavily involved in AI-video and avatar simulations. We are moving these powerful capabilities from manual processes to AI assisted capabilities.
What comes next?
We are heavily involved in AI-video and avatar simulations. We are moving these powerful capabilities from manual processes to AI assisted capabilities.
How is AI changing the future of learning?
AI is moving learning beyond static content. With REACHUM•AI, organizations can deliver adaptive, interactive, and personalized learning that keeps pace with business needs.
How is AI changing the future of learning?
AI is moving learning beyond static content. With REACHUM•AI, organizations can deliver adaptive, interactive, and personalized learning that keeps pace with business needs.
REACHUM's Advanced Learning Platform brings everything together in one place, to help you train faster, engage deeper, and upskill quicker. AI-powered tools create active learning that builds knowledge and drives performance.
REACHUM (a brand of Click-Video LLC)
Scranton Enterprise Center | 201 Lackawanna Avenue
Scranton PA 18503
©REACHUM 2025
REACHUM's Advanced Learning Platform brings everything together in one place, to help you train faster, engage deeper, and upskill quicker. AI-powered tools create active learning that builds knowledge and drives performance.
REACHUM (a brand of Click-Video LLC)
Scranton Enterprise Center | 201 Lackawanna Ave
Scranton PA 18503
©REACHUM 2025
REACHUM's Advanced Learning Platform brings everything together in one place, to help you train faster, engage deeper, and upskill quicker. AI-powered tools create active learning that builds knowledge and drives performance.
REACHUM (a brand of Click-Video LLC)
Scranton Enterprise Center | 201 Lackawanna Avenue
Scranton PA 18503
©REACHUM 2025