Effective Date: 08/01/2025
Review Date: 08/01/2026

Our Commitment

Reachum is committed to ensuring digital accessibility for all users, including those with disabilities. We recognize that accessibility is an ongoing journey, and we are dedicated to continuous improvement while maintaining our ability to innovate and deliver value to our customers.

Current Standards (Phase 1 - Immediate Implementation)

We implement and maintain the following accessibility requirements across all user-facing applications:

Technical Requirements

• Semantic HTML Structure: All content uses proper HTML elements for their intended purpose

• Color Contrast: All text meets WCAG 2.1 AA contrast ratios (4.5:1 for normal text, 3:1 for large text)

• Keyboard Navigation: All interactive elements are accessible via keyboard with visible focus indicators

• Image Accessibility: All meaningful images include descriptive alt text; decorative images are marked appropriately

• Form Accessibility: All form inputs have associated labels and clear error messaging

• Page Structure: Proper heading hierarchy (H1-H6) and descriptive page titles

Content Requirements

• Clear, descriptive link text

• Logical reading order maintained

• Error messages that clearly identify issues and provide guidance

Aspirational Goals (Phase 2-3 - Progressive Enhancement)

As our resources and capabilities expand, we commit to implementing:

Enhanced Testing & Validation

• Regular testing with screen readers and other assistive technologies

• User testing sessions with individuals who use assistive technologies

• Comprehensive ARIA implementation for complex interactive components

Advanced Features

• Video captions and audio transcripts

• Advanced keyboard navigation patterns

• Enhanced mobile accessibility features

• Multi-language accessibility considerations

Implementation Process

Development Integration

• Accessibility considerations are integrated into our standard development workflow

• Basic accessibility validation is included in our quality assurance process

• New features undergo accessibility review before deployment

Monitoring & Improvement

• We conduct quarterly accessibility audits using automated tools

• User feedback regarding accessibility barriers is prioritized and addressed promptly

• We maintain awareness of evolving accessibility standards and best practices

Training & Responsibility

• Development team members receive basic accessibility training

• One team member serves as our accessibility champion and point of contact

• All team members are responsible for considering accessibility in their work

User Support

Users experiencing accessibility barriers can contact us at:

• Email: [accessibility@reachum.com or support email]

• We commit to responding to accessibility concerns within [X business days]

• We will work collaboratively to identify and implement reasonable solutions

Compliance Framework

This policy aligns with:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

• Section 508 of the Rehabilitation Act

• Americans with Disabilities Act (ADA) Title III requirements

Policy Review

This policy is reviewed annually and updated as our capabilities, resources, and understanding of accessibility best practices evolve. Our goal is continuous improvement toward full accessibility compliance while maintaining our commitment to product innovation and user value.

Contact Information

For questions about this policy or to report accessibility concerns:

• Accessibility Champion: Joy Lin, CTO

• General Inquiries: accessibility@reachum.com

This policy reflects our current commitment and capabilities. We recognize that accessibility is an ongoing process, and we remain dedicated to improving the accessibility of our products and services over time.